IT Technician

Posted Dec 12      Lagos Mainland, Lagos, Nigeria
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Job Type
Full-time
Responsibilities
Include:
• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
Requirements and Skills
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
Minimum Qualification Requirements
Applicants should have a minimum of HND, a degree in any related field is an added advantage.
The applicants should be a residence in Lagos and must be able to resume work immediately.
Interested applicants should send their updated CV to the HR via mail:
hr.alphalinkconcepts @outlook.com

Only shortlisted candidates would be contacted
Minimum Experience
less than 1 year

Ad details

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
Duties
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

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