Field Service Technician

Posted Dec 12      Lagos Mainland, Lagos, Nigeria
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Job Type
Full-time
Responsibilities
• Providing service and customer support during field visits or dispatches
• Managing all onsite installation, repair, maintenance and test tasks
• Diagnosing errors or technical problems and determining proper solutions
Requirements and Skills
• Ability to troubleshoot, test, repair and service technical equipment
• English literacy
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
Minimum Qualification Requirements
Applicants should have a minimum of HND, a degree in any related field is an added advantage.
The applicants should be a residence in Lagos and must be able to resume work immediately.
Interested applicants should send their updated CV to the HR via mail:
hr.alphalinkconcepts @oulook.com

Only shortlisted candidates would be contacted
Minimum Experience
less than 1 year

Ad details

We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Duties:
• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all onsite installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations/briefings and build positive relationships with customers

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