Call Center Supervisor

Posted Oct 24      Lagos Mainland, Lagos, Nigeria
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Job Type
Full-time
Responsibilities
• Takes orders by obtaining and verifying information.
• Enters orders by transmitting information.
• Provides product/service information by answering questions; offering assistance.
• Maintains call center database by entering and verifying information; updating contact log.
• Improves quality results by recommending changes.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements and Skills
Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking
Minimum Qualification Requirements
Applicant must have a minimum of OND certificate and, must be residence of Lagos
Applicant interested for this
Minimum Experience
1 year

Ad details

Serves customers by taking telephone, fax, and e-mail orders; providing information.

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