The front desk coordinator is, first and foremost, a coordinator; his or her job is to ensure that all interactions between administration, employees, customers and outside services run as smoothly as possible. The more specific duties of a front desk coordinator vary depending on the employer (i.e., whose desk is being coordinated). In general, this job entails two distinct responsibilities: customer service and correspondence.
Front desk coordinators make appointments, manage schedules, direct customers to proper locations and, if necessary, take and process payments. Their primary goal is to effectively and efficiently manage the lobby or greeting area of their employer's business while maintaining professional standards.
Additionally, front desk coordinators are entrusted with correspondence. They send and receive both regular mail and e-mail, answer phones, order supplies, deal with billing, maintenance and security procedures and manage the efforts of other employees. In addition, they generally perform clerical duties such as data entry, inventory and other paperwork. In all of these capacities, the front desk coordinator is expected to act with the same knowledge and professionalism used when interacting with clients or prospective clients